Corporate Coordinator-CEU Specialist

Remote

Full Time

Membership

Entry Level

This is a Remote/Hybrid Role based in SLC, UT

This is a hybrid role with responsibilities spanning both CEU services and Corporate Membership coordination. The position serves as a point of contact for members, corporate contacts, customer service team and sales representatives. It provides timely support for continuing education units (CEUs), membership status (including reinstatements and emeritus requests), as well as corporate account setup and maintenance.
This role manages requests and transactions across multiple systems (e.g., Phoenix, Salesforce, Genius) to ensure accurate records, compliant credentialing, and excellent customer experience.

Key Responsibilities

Provide responsive, accurate service via email and instant messaging to members, corporate contacts, and internal teams. Responsibilities include, but are not limited to:

CEUs

Review and process CEU verifications using the CEU Validation dashboard
Process emeritus applications and send approval/denial communications to members in accordance with guidelines.
Review canceled member accounts to determine reinstatement eligibility; send reinstatement requirement emails via Salesforce or the Reinstate Dashboard; reinstate credentials in Phoenix once all requirements are met (including special-case handling as needed).
Manage shared inboxes (membership, reinstate, CEU submissions) and complete recurring maintenance tasks (e.g., CEU cancels) according to cadence.

Corporate Membership

Support corporate contacts and the sales team by preparing quotes/invoices and answering questions related to corporate client setups and changes.
Process renewals, new memberships, and membership changes for regular and MAX accounts, including requests submitted by sales representatives.
Identify problems with online interfaces, internal systems, or payments; correct when possible and escalate major issues appropriately to ensure timely resolution.

Who We Are:

Our mission is to advance the business of healthcare by providing professional training, industry-standard certifications, and comprehensive solutions to individuals and organizations across medical coding, billing, auditing, compliance, and practice management.

We are humble, integrity-centered, enthusiastic, respectful, and entrepreneurial. We approach work and relationships with an abundance mentality, are trustworthy and transparent in all aspects of work, appreciate the benefits of diversity and never discriminate. We are open to new ideas, work quickly, intelligently, flexibly and Dream Big to find ways to accomplish the impossible. #WeAreAAPC.

What We Offer:

Competitive compensation commensurate with experience
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan
On-Site Exercise Room
Company provided lunch

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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